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1. General Information

This website is operated by Satoshee Strategy OÜ, a company registered in Estonia under business ID 16745297, with registered address at Uuetoa, Nuutre küla, Põhja-Sakala vald, Viljandi maakond, 71503.
Contact email: kontext@satosh.ee

By placing an order on this website, you agree to be bound by these Terms and Conditions.

2. Products and Fulfillment

We sell physical products such as books and apparel, produced and shipped on demand via third-party partners:

• Books are fulfilled by Lulu.com
• Merchandise (e.g. clothing, mugs) is fulfilled by Printful.com

Orders may be shipped separately depending on the fulfillment partner.

3. Ordering and Payment

All prices are listed in euros (€), inclusive/exclusive of VAT (as applicable).
We accept payment via:

• Bitcoin (both on-chain and via the Lightning Network)
• Credit and debit cards
• PayPal
• SEPA bank transfer
• More options may be available depending on which geographical location you are accessing the site from

Payment is processed securely. Orders will only be fulfilled once payment has cleared.

4. Shipping and Delivery

Shipping rates are displayed at checkout and may vary depending on the product and destination.

Estimated delivery times:

Delivery times are estimates and may vary due to external factors.

⚠️ Customs, Duties & Import Taxes

Orders placed on our website may be subject to import duties, customs fees, or VAT depending on your country’s regulations. For example:

• If you’re located in the European Union and your order is fulfilled from the United States or another non-EU country, your local customs office may charge additional fees before delivery.
• These fees are not included in the product or shipping price and are the responsibility of the customer.

We have no control over these charges, and we cannot predict whether they will apply or what the amount will be. Customs policies vary widely from country to country. We recommend checking with your local customs office if you are unsure about potential charges.

To make sure your order is being sent from a location near you, check the “Shipped from” information in the “Additional information” section of each product. If you are unsure where a specific product is being shipped from, feel free to contact us.

5. Right of Withdrawal (Returns)

As per EU consumer law, you have the right to withdraw from your purchase within 14 days of delivery without giving any reason, except where exceptions apply (see below).

To initiate a return, please contact us at kontext@satosh.ee.

⚠️ Exceptions to the Right of Withdrawal

Due to the print-on-demand nature of our products, returns or exchanges are not accepted unless the item is:

• Defective
• Damaged
• Incorrectly printed

In such cases, please send a photo of the issue within 14 days of delivery.

6. Refunds

If your return is approved, you will be refunded via the original payment method within 7–14 days.

Shipping costs are non-refundable, except in cases of error or damage.

7. User Account and Data

You are responsible for maintaining the confidentiality of your account. Please review our [Privacy Policy] for information on how we collect and process personal data in accordance with the GDPR.

8. Limitation of Liability

We are not liable for delays, losses, or damages caused by third-party services (Printful, Lulu, shipping carriers) or force majeure events (e.g. customs delays, pandemics, strikes).

9. Governing Law

These Terms are governed by the laws of the Republic of Estonia. Any disputes arising will be handled by Estonian courts, unless otherwise required by EU consumer protection regulations.

10. Dispute Resolution

In accordance with EU law, you may also resolve disputes via the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

Last updated: 12 August 2025